Store Policy

Payments and Cancellations ◈

If you have made an error in purchasing, please email sarah.serpentfire@gmail.com to have your order cancelled within 48 hours of the purchase time. Beyond this time, your item may be shipped out, and it will be too late to cancel.  

Refunds and Exchanges ◈

Refunds are NOT accepted in the event that USPS (or any other shipping service) loses or damages your item. Please see the shipping page for more details. 

Shipping costs are non-refundable. 

Refunds are only accepted in the event that your item(s) do not reflect what has been advertised here on this website, or if we have made an error in the packaging or shipment of your item. 

If you do receive a refund, shipping costs will be deducted from your refund.

If you are truly unhappy with your item, or it has sustained significant damage, an exchange or gift certificate may be offered.