Shipping

◈ Domestic Shipping (within Canada and the US) 

All domestic and US orders are shipped priority via Canada Post. 

Customer is always responsible for the cost of shipment. Shipment is via Canada Post and all packages are insured and trackable by default. Customer is responsible for any duty charges (if applicable) at pickup. Customer can request the cheaper (non-trackable) option by emailing info@serpentfire.ca - but this method is not recommended. Expedited shipping is available by request, at an additional charge. Tracked packets usually take one week to find their destination. Please check the tracking email which is sent out when the order is shipped.

 International Shipping 

Tracking and insurance are default for international packages. Customer can request the cheaper (non-trackable) option by emailing info@serpentfire.ca - but this method is not recommended. Expedited shipping is available by request, at an additional charge. Tracked packets usually take up to three weeks to find their destination. Please check the tracking email which is sent out when the order is shipped. 

SERPENTFIRE is not responsible for lost or stolen packages.

If for some reason you suspect the shipment has been lost, please email us. An investigation with Canada Post will be launched upon notice of the missing package. It can take up to 10 business days for Canada Post to return any information about the shipment. If the case is found in our favour, a refund for the insurance cost will be issued to SERPENTFIRE in which case you will also be refunded. If the case is not found in our favour, no refund will be issued. If a refund is issued, please allow up to one month after the investigation is launched. Your refund will be issued in the method you paid. 

FOR ALL ORDERS please allow up to two weeks for the decks to be shipped out. We are not Amazon, we are a small business and currently have one person packaging the orders. Thank you for your understanding!